Frequently Asked Questions

The deposit is your yes to the sketch's direction, and it stays with the work — it isn't refundable, because the materials and weeks it carries can't be un-spent. The balance, though, is only ever paid for a finished painting you've seen. Because a commission is made to order, the shop's 14-day return doesn't apply; your legal rights regarding defects or damage in transit always do. The fine print lives in the terms of sale.

In five honest steps.

1. We talk — the wall, the mood, what the painting should hold; no art vocabulary needed.
2. I send a concept sketch and a fixed price.
3. when the direction feels right, a 30% deposit is your yes and the painting begins. You get progress photos along the way.
4. When it's finished you receive a photo — you pay the balance only for a painting you've seen and want.
5. Then it arrives: tracked, with its certificate and story.

The Commissions page has the details.

You choose a painting or a print and pay by your preferred payment method. I confirm your order and pack the painting myself. I send you photos of the artwork wrapped before it ships. You get a tracking number, and in a few days, a knock on your door.

You pay by card, Apple Pay or Google Pay. Payments are handled by Stripe — the same payment company behind much of the internet's checkout — so your payment details never touch my site at all.

Prices are in euros; if you browse in another currency you'll see an approximate conversion, and your bank settles the exact amount in EUR.

A flat rate that depends on where you are and how large the work is — you'll see the exact amount in your cart before you pay, never after. Rolled canvases travel cheapest. If you choose to have a painting shipped stretched, in its protective wooden box, I'll send you a personal shipping quote before anything is charged.

With an original painting: the painting itself and a signed certificate of authenticity with the work's title, dimensions and year, plus a short note about its story — the same one from its page, on paper, because it belongs with the work.

With a print: your hand-embellished impression, numbered and signed, with a certificate naming its edition.

Original art generally enters the US duty-free, and within the EU there are no customs at all. Where your country does charge import fees, they're the buyer's responsibility — if you are not sure and would like some help, contact me before buying and we'll find out.

From my studio in Slovakia, to anywhere in the world, always with tracking. Some of my paintings have already made longer journeys than I have.

Paintings on canvas can travel rolled in a sturdy tube or stretched on a wooden frame, sent in a custom-made protective box. Paintings that can't be rolled always ship in the protective box.

Smaller prints are sent as letters, larger prints rolled in a tube.

Every shipment is tracked.

I usually confirm your order within 24 hours and hand the painting to the courier within 3-5 working days — I always send you photos of it wrapped first. If a custom box has to be made for the painting, the delivery may take a few extra days.

I always use fast services so once the package is shipped, delivery shouldn't take more than a few days to anywhere in the world.

Some paintings are already framed and come to you that way. The rest have painted edges and hang beautifully unframed.

If you'd like a frame, send me a photo of the room and I'll tell you honestly what I'd do.

A painting has to live with you. If within 14 days you feel it isn't yours, write to me, send it back the way, and I'll refund the painting's price in full.

It never happened — I pack as if the courier were my enemy. If it ever does: photograph the box and the work before anything else, write to me within 7 days of delivery, and I will repair, replace, or refund the piece.

The paintings are mine; the paperwork belongs to encode s. r. o., the Slovak company that is the merchant of record for this site (Račianska 88B, 831 02 Bratislava, Slovakia — IČO 51 968 622). Your card is charged by it, your invoice comes from it, and the terms of sale name it in full.

Yes — this site is the canonical home of my work: every available painting and print, its price and status, straight from my studio. You'll also find me on Saatchi Art and HiArts, and for anything uncertain, ask me directly: info@luciatuzinska.com.

Yes — painting classes and art therapy live at alterdiem.com, my other home on the internet. This site is for the paintings themselves.